Pullman Bangkok King Power

01 May'24

02 May'24

1 room, 2 guests

Pullman Bangkok King Power

Bangkok | Wed, 01 May - Thu, 02 May | 1 Room, 2 Adults

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Amenities

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About

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No rooms available

Pullman Bangkok King Power

5-star Hotel · Bangkok

4.5/5

(3,796 reviews)

Amenities

Shops and commercial services

Airport shuttle service

Baby Sitting / Child Services

Gym

Beauty Shop/Salon

Property rules

Check-in: After 02:00 PM, Check-out: 12:00 PM

About property

Location: A stay at Pullman Bangkok King Power places you in the heart of Bangkok, steps from King Power Downtown Complex and a 2-minute drive from Pratunam Market. This luxury hotel is 1.4 mi (2.3 km) from Siam Paragon Mall and 1.4 mi (2.3 km) from CentralWorld Shopping Complex.Rooms: Make yourself at home in one of the 354 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

King Power Downtown Complex - 0.1 km / 0.1 mi
Victory Monument - 0.6 km / 0.3 mi
Baiyoke Tower II - 1.3 km / 0.8 mi
Pratunam Market - 1.7 km / 1.1 mi
Platinum Fashion Mall - 1.7 km / 1.1 mi
Jim Thompson House Museum - 2 km / 1.2 mi
Siam Center - 2.2 km / 1.4 mi
MBK Center - 2.3 km / 1.4 mi
Erawan Shrine - 2.3 km / 1.4 mi
Siam Paragon Mall - 2.3 km / 1.5 mi
CentralWorld Shopping Complex - 2.4 km / 1.5 mi
Siam Square - 2.4 km / 1.5 mi
Central Chidlom Department Store - 2.5 km / 1.6 mi
Chulalongkorn University - 2.6 km / 1.6 mi
Central Embassy - 2.9 km / 1.8 mi

The nearest airports are:
Don Mueang Intl. Airport (DMK) - 22.1 km / 13.8 mi
Suvarnabhumi Intl. Airport (BKK) - 30.4 km / 18.9 mi

Amenities: Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and free babysitting.Business Amenities: Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 20 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Dining: Enjoy a meal at TENSHINO or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

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Location

Bangkok, Bangkok, 10400

Ratings & reviews

4.5/5

(3,796 reviews)

2.4k

227

Location

Rooms

Service

Value

Hygiene

Lack of staff procedures, staff need better training and lacks critical thinking skills

3/5

Gerry_W_Reisenberger on Apr 29, 2024

Unfortunately the overall experience of the above mentioned stay in the Pullman King Power Bangkok was quite mixed.   Upon check-in, we were greeted by the checkin staff, who presented us with welcome drinks. Unfortunately these were the drinks that the previous guests checkin in had left behind, i.e. one glass that been drunk from was half empty and there was only 1 refreshing towel. We had to point that out to the staff, so that we received a “fresh” set (still with only 1 refreshing towel though, for 2 people checking in).   There was no queue when we started the checkin procedure, yet it took the staff nearly 10 minutes to check in 2 people which is ridiculously long. My profile is on file with the Accor group, and I had already performed the self-registration online. So the only thing that was needed is to quickly scan our identity documents, take a credit card deposit and hand over the key cards. Should not take more than 2 minutes, maximum 4, but certainly not 10. The front desk staff really need to up their game and level of attention.   The next day when waking up, we found a cockroach in our bathtub. I appreciate we are living in South East Asia, but to find a cockroach in an upper class hotel at the 17th floor is not what we would expect. We notified the front office staff who apologised and promised to take care of it. And indeed they did. But it should not happen to begin with. When we got back to our room, the cockroach was gone, and as a token of apology, there was a card and a nice fruit platter with freshly cut pineapple, mango and watermelon. A very thoughtful gesture - the only problem being, it had been put in our room uncovered - see picture. There was no cling wrap or anything else like a plate or bowl to cover it. So we don’t know how long it had been in the room. Not very hygienic (especially not when there potentially are cockroaches in your room!).   Unfortunately this is not all. On our last full day before checkout (i.e. we would check out the next day), after a long day in town, we came back to our room around 5pm, only to find out that housekeeping had not been to the room yet. When we called the front desk, there was no apology, just an uninterested reaction “oh they’re on the way”. At 5pm? Sounds to me somebody forgot, and now are scrambling to correct it. To make it clear, we did not have a “do not disturb” or “skip this day” sign on our door.   The next day on checkout, the staff did not even think to ask if everything went well, and if the service and experience had been ok. She just took the keys, and presented us with the bill. Shouldn’t it be standard procedure in a premium hotel to ask your guests if anything could be improved? Overall it feels like there is a lack of procedures, training, eye for detail and generally thinking things through in the hotel. I have since raised these issues with the hotel. The reason for the late housekeeping service was “because of the Songkran festival, so a delay in service is to be expected”. So I have to pay the accommodation fee, but I get reduced service in return? Additionally, if that is the case, why don’t you put a notice in each of the guest rooms, informing guests that there is a staff shortage due to the festival? Without that, it’s only normal that guests expect service as normal. As a token of compensation for the inconvenience, they then offered free massages in the hotel spa. And this again demonstrates there is no logical thinking of the staff: I raised the concerns after we had already checked out and returned home, which the customer service staff could see from the feedback form (check-in, check out date plus country of residence of the hotel guest). We don’t live in Thailand. So offering 2 free massages is rather pointless. When I pointed out the absurdness of their offer, a different solution was presented but it should not be needed. The only positive experience was the pool staff, who were friendly and attentive. For the rest, the overall stay was rather unimpressive and a very lacklustre experience. Notwithstanding the central location, probably not a hotel which I would recommend.

5/5

jaltimari on Apr 21, 2024

A very welcome oasis in the hustle a d bustle of Ba gkok. Excellent amenities, very comfortable room, and breakfast is first class with all the bases covered. Executuve lounge was a very welcome suprise. Wonderful and helpful staff. Would not hesitate to return.

5/5

seand408 on Apr 17, 2024

Overall this hotel offers excellent value for money. 5 min walk from Victory Monument BTS station which allows you access to all major tourist areas. Staff are friendly and efficient. Stayed on executive floor and staff at the executive lounge very professional and efficient. Drinks and food selection one of the best I have come across for Accor hotels in Bangkok.

5/5

mav-kayz on Apr 12, 2024

Extradinary service all the way. Welcoming lobby. Contemporary design. Comfortable yet modern. Spacious rooms. Enjoyed the lounge service on 20th floor. Big thanks to Music whom helped me with my little shoes accident. Exceptional service from the heart. Great breakfast selection from healthy western to asian and local selection. Comfortable seating. Great location next to king Power dutyfree . Lots of eateries stall at the top floor. Theres free shuttle to airport daily if you are a hotel guest. Convenient. 10mins walk from BTS if you need. Exit 4.

4/5

WarwickHall101 on Apr 08, 2024

The Pullman King Power is a great hotel. For us the location was excellent. It is NOT in the more seedy areas or busy areas. It is surrounded by restaurants and bars frequented by local Thais from what we could tell. Handy to BTS and the airport rail link. It is part of the King Power lux store which is a bit odd. When the store is closed approaching the place on foot is a bit awkward from either side. The bed was super comfortable. The room was a good size but might be heading for an update in the next few years. Nothing that should put people off though. The pool area is well shaded and an oasis in the middle of the day. Breakfast was extensive. The staff were attentive and friendly. Credit to them and the Management for making our stay so special.